Payments
I paid by UPI but it says “Verifying”
UPI payments go straight to the organizer, and they confirm them by checking the UTR in their bank app.
Your booking updates as soon as they approve it, and you get an email. If it takes a long time, contact the organizer from the event page.
Verify a UPI payment (organizers)
Open Payments in the sidebar. Payments waiting for you are on the To verify tab.
Match the UTR and amount in your bank app, then press Approve. Reject with a reason if it does not match.
Which payment methods can I offer?
Your own Razorpay or Cashfree account, your UPI ID, or the Dig-E-Minds Gateway where it is offered.
When a gateway and UPI are both on, the gateway is the main option and UPI is the fallback. The server decides this for every checkout.
What fees apply?
Payment providers charge their own fees. Any Dig-E-Minds platform fee is separate and is listed in Payment Settings.
Anything added to a participant’s total is shown before they pay.
How do I get a refund?
Each event and class shows its organizer’s refund policy. Refunds are handled by the organizer who received your payment.
Contact them from the event or class page. If you cannot resolve it, raise a grievance with us.
Still need a hand?
Tell us what happened. We’ll get back to you within 24 hours.