Subscription Terms

What a plan is: Dig-E-Events plans (for example Free, Pro and Business) are subscriptions an organizer buys from Dig-E-Minds to use the platform. They are separate from event payments: attendees always pay the organizer directly through the organizer's own UPI or payment gateway, and Dig-E-Minds charges no commission on those payments.

Pricing: current prices, limits and included features are listed on the Pricing page and can change. A change applies to new purchases and to your next renewal, never to a period you have already paid for. Prices are in Indian rupees; applicable taxes, if any, are shown before you pay.

Usage limits: each plan sets a number of sessions per month, a maximum number of attendees for EACH session (not shared across sessions) and a number of team members. A session counts against the monthly allowance when it is created, including duplicates and sessions created from templates; deleting a session does not restore the allowance. Unused sessions do not roll over. Annual plans have the same monthly session allowance for each month of the year.

Billing and renewal: monthly plans paid through Razorpay renew automatically each month through a mandate you authorise with Razorpay until you cancel. Annual plans and plans paid by UPI do not renew automatically; we remind you before the paid period ends.

UPI payments: when you pay by UPI you submit the payment reference (UTR). Your plan starts only after Dig-E-Minds has verified the payment; a reference can be used only once.

Failed payments: if a renewal fails, your plan continues during a grace period. If payment is still not received when the grace period ends, your organization moves to the Free plan or the subscription is suspended until payment.

Cancellation and downgrade: you can cancel anytime in Billing. Automatic renewal stops immediately and your plan stays active until the end of the paid period; then your organization moves to the Free plan. Moving to a lower plan takes effect at the end of the current paid period. Existing sessions and their data are kept; the lower limits apply to new sessions and registrations.

Refunds: subscription payments are not refunded for a period that has started, except where required by applicable law or where a payment was taken in error. Contact the contact details on our Platform support page about a payment.

Payment processing: card, UPI-autopay and netbanking payments are processed by Razorpay; Dig-E-Events never sees or stores your card details. Questions: the contact details on our Platform support page. Grievances: grievance@digeminds.com.